After-Sales Service
Buying a pipe bending machine is the start of the relationship, not the end of it. Every Zhuoran machine comes with a structured service commitment — 12-month warranty, remote technical support within 48 hours, spare parts on the shelf ready to ship, and a global partner network that covers your region. Whether your machine is in Germany, Vietnam, or Brazil, you’re not on your own after delivery.
Reliable Tube Bending Machine After-Sales Service
Buying a tube bending machine is only the beginning of your production project. Stable operation, accurate bending, timely maintenance, and fast technical support are equally important throughout the machine’s service life.
Zhuoran Machinery provides complete after-sales support for CNC tube bending machines, hydraulic pipe bending machines, mandrel bending machines, and automatic production lines. Whether you need parameter adjustment, fault diagnosis, spare parts, maintenance guidance, or operator training, our technical team will help you restore production as quickly as possible.
Tube Bender Warranty: Coverage, Exclusions & Extension Options
The standard warranty covers all manufacturing defects and component failures under normal operating conditions for 12 months from commissioning date. If a covered component fails within the warranty period, we supply the replacement part at no charge and provide remote guidance for installation.
✅What's Covered
- ✓ (Mechanical structural manufacturing defects)
- ✓(Electrical components & control system failures)
- ✓ (Hydraulic system seals and valves)
- ✓ (Servo motors and encoders)
- ✓ (PLC control system and touchscreen)
❌ Not Covered
- ✕ (Dies, mandrels, wiper dies — normal wear items)
- ✕ (Damage from incorrect operation)
- ✕(Faults from unauthorized modifications)
- ✕ (Consumable components)
- ✕(Transit damage — claim against carrier)
Extended Warranty — Up to 24 Months
Our extended warranty lasts up to 24 months after machine startup, with priority spare parts and exclusive technical support.
1.Get in touch
Contact our technical support team via WhatsApp, email, or the service portal
2.Share full fault details
Provide machine serial number, fault description, and photos or video of the issue
3.remote diagnosis
Our engineer diagnoses remotely within 48 hours and confirms warranty coverage
4.One-stop solution
We either guide you to fix issues remotely, ship replacement parts, or arrange on-site service
5.Confirm stable production
Confirmation that the issue is resolved and machine is back in production
Remote Technical Support
We will first troubleshoot and resolve the fault through remote diagnostics. If that fails, we will then arrange for an engineer to come to your location. Our after-sales team supports online service across time zones, enabling us to remotely adjust parameters, repair program faults, and provide step-by-step guidance to operators. Most problems can be resolved faster than on-site repairs.
What Remote Support Resolves
- CNC program errors and parameter recovery
- Axis homing failures and encoder faults
- Hydraulic pressure and flow parameter adjustment
- Servo drive alarm diagnosis and reset
- Touchscreen interface and software issues
- Bending angle calibration and springback compensation adjustment
- Tooling setup guidance for new tube specifications
- Operator training for new staff on existing machines
Field Service
Some faults need hands on the machine. Mechanical alignment issues, major hydraulic failures, and post-collision damage assessment require a field service engineer for tube bending who can see and touch the equipment.
What On-Site Service Covers
- Machine installation and commissioning at customer facility
- Major mechanical fault repair requiring physical component replacement
- Post-damage assessment and repair quotation
- Machine relocation and re-commissioning
- In-person operator training and tooling setup verification
- Annual maintenance inspection visits (by arrangement)
Why Choose Zhuoran After-Sales Support?
Zhuoran Machinery integrates machine manufacturing, custom tooling design, bending process R&D and full technical service. Our engineers can analyze the whole production chain — covering machine performance, tube material properties, mould matching, bending parameters and finished product quality all at once.
With Zhuoran after-sales support, you get these core advantages:
- Ample genuine spare parts in stock for fast delivery
- Cut unplanned production downtime effectively
- Resolve daily technical malfunctions in shorter time
- Sustain stable long-term bending precision
- Prolong service life of machines and tooling
- Lower tube deformation flaws and raw material waste
- Upgrade your operators’ operating skills
- Flexible technical support for your new product development
Our core goal: Keep your bender running smoothly and make consistent good tubes for years.
Need Technical Support?
Send Zhuoran Machinery your machine model, serial number, fault description, photos, and operating video. Our technical team will review the information and provide the next troubleshooting steps.
Can I Order Replacement Tooling and Spare Parts?
Yes. Zhuoran Machinery can provide suitable tooling and spare parts based on your machine model, part dimensions, and production requirements.
How Often Should a Tube Bending Machine Be Maintained?
Basic cleaning and lubrication should be completed daily. Hydraulic, electrical, tooling, and accuracy checks should be performed weekly or monthly according to production frequency.
Does Zhuoran Provide On-Site Service?
On-site service may be arranged when remote troubleshooting cannot resolve the problem. Availability depends on the destination, service requirements, and contract terms.
Can You Help Adjust the Machine for a New Product?
Yes. Send us the new tube material, dimensions, wall thickness, bending radius, product drawing, and target output. Our engineers can recommend tooling and parameter adjustments.
Can Zhuoran Provide Remote Troubleshooting?
Yes. Many programming, parameter, tooling, hydraulic, and operating issues can be diagnosed through video calls, photos, and machine records.