After-Sales Service
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Zhuoran’s machines, there is reliable support behind them. Once your bending machine or cutting machine is delivered, you can contact us. Our service team will be available to provide you with service at any time until you can operate it. We have excellent after-sales service, which helps us acquire more customers.
Zhuoran’s support service starts with installation guidance. We will assist you remotely. Our technicians will help you install, adjust and check all connections of the machine. We will provide step-by-step instructions for using the machine to train your team, ensuring that your team can operate the machine confidently and safely as soon as possible.The selection and design of machine parts are in line with mechanical knowledge. Each machine has its own size processing range, technical parameters and material processing requirements, etc. This way, we can meet all the needs of our customers as much as possible. We create the most suitable machines for our customers.
If you encounter any technical problems, we will reply promptly. Our engineers are always ready to answer questions, solve software or hardware issues, and provide solutions via phone, email, or video link. In most cases, common problems can be resolved within 24 hours. For issues that require replacement parts or cannot be resolved temporarily, we will quickly produce and deliver them to minimize downtime.
Regular maintenance is important for the stable operation of the equipment. We will tell you how to maintain and provide daily maintenance tips. When your machine needs to replace parts, we will provide components to help the machine maintain performance and safety. All key components can be purchased and replaced by contacting us after purchase.